FAQS

ORDERS + SHIPPING

FAQs About Return & Refund

What should I do if I want to cancel the orders just placed?

Just send us an email or fill out the form below! As soon as we receive your email, we will process the refund for the order you just placed. You will receive an order refund email from us within 2 hours, which means we have made refund to your card. Usually, it takes 1-3 business days for different banks to process this transaction and then the refund will show up on your bank statement. If you still have any questions, contact us [email protected] or fill in your order number in the from below. We promise that we will give priority to cases from email contacts.

What should I do if I have received the order and want to return it?

We fully understand that since you’ve been waiting for a long time, a damaged package or unsatisfactory product is the last thing you want to receive. Don’t worry. We have a clear refund and return policy in place for you. If there is something wrong with your order, you will have 14 days to return your order and receive full funds. There are no additional conditions, just fill out the return form here or send us an email with your information. We will get back to you within 12 hours. contact us [email protected]

When will I receive my refund after I have received the order refund email?

We fully understand your concern about refunds. Once you receive your refund email, the refund will immediately be processed. Please be patient as it will take some time for the bank to process the transaction. We promise that we will never charge customers for orders they have not received at all. The refund will show up on your bank statement in a few days. If you have any questions about the refund, please feel free to contact us and we are willing to follow up.

What should I do if I need my order urgently?

We will do our best to ship your order as soon as possible. However, there are always some unpredictable factors in the shipping process. If necessary, we recommend that you purchase at the nearest post office. As for orders placed on our website, if we are unable to deliver your order in the time you expect, we will issue a refund immediately. Contact us at [email protected] , or fill out the form below to send us an email and we will help you with other issues.